Privacy & Data Protection Policy

1. Introduction

At Skyapex Cloud Solutions ("we", "us", or "our"), we place the highest priority on secure, enterprise-grade cloud integrations. This Privacy Policy details our data practices concerning information collected via our website, consultation requests, and recruitment workflows. By interacting with our services, you consent to the operations outlined in this document.

2. Data We Collect

Depending on how you use our digital assets, we may gather the following types of information:

• Contact Information: Name, professional email, phone number, company name, and details regarding your CRM requirements when you submit contact forms or request CPQ audits.
• Recruitment Data: Resumes, job history, and certifications uploaded dynamically to our careers database when you apply for open positions.
• Usage Metrics: Browser details, IP addresses, pages visited, time spent on features, and referral links collected to optimize navigation performance.

3. How We Process Your Information

We process data strictly to facilitate certified delivery operations and optimize website performance:

• To schedule your requested 30-minute Salesforce or CPQ strategy assessment.
• To evaluate applicants for active careers within our consulting and engineering practices.
• To answer queries autonomously using our built-in Agentforce AI chatbot assistant.
• To defend and secure our cloud infrastructure against malicious access, spam, or service degradation.

4. Cookies & Choice Acceptance

Our platform uses essential session state variables and optional tracking cookies to enhance your journey. You are prompted to consent to our data practices via our Privacy Banner on your first visit. You can accept or refuse this consent; blocking optional cookies will not restrict your access to core documentation or pages.

5. Storage, Security, & Third-Parties

We employ industry-standard cloud protection systems. All submitted forms and resumes are securely routed through secure APIs to our private database instances (e.g. Supabase Storage buckets). We do not rent, trade, or sell your personal details to advertising syndicates. Any files uploaded to our careers database are restricted solely to our HR evaluation panels.

6. European Union Privacy Rights (GDPR Disclosures)

If you are located in the European Economic Area (EEA) or United Kingdom (UK), you possess explicit rights under the General Data Protection Regulation (GDPR):

• Lawful Basis for Processing: We process personal data under Contractual Necessity (executing strategy audits), Legitimate Interests (system security & CRM optimization), and Explicit Consent (cookies & newsletter inquiries).
• Right to Access & Rectification: You may request a copy of all personal data held by Skyapex Cloud Solutions or request correction of inaccuracies.
• Right to Erasure ("Right to be Forgotten"): You may request permanent deletion of your submitted contact logs, resumes, or lead records.
• Right to Restrict or Object: You have the right to object to automated processing or request restricted handling of your metadata.
• Data Protection Officer (DPO): For EU/UK GDPR requests, contact our designated privacy lead at contact@skyapexcloud.com.

7. California Consumer Privacy Disclosures (CCPA / CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents are entitled to specific rights regarding their personal information:

• Do Not Sell or Share My Personal Information: Skyapex Cloud Solutions DOES NOT SELL your personal information to third parties or data brokers. We do not exchange consumer data for monetary or non-monetary consideration.
• Right to Know & Access: You have the right to request details on the categories and specific pieces of personal information collected over the preceding 12 months.
• Right to Deletion: You may submit a request to delete your personal data collected via our website or forms.
• Non-Discrimination: We will never discriminate against any user for exercising their CCPA/CPRA rights.

8. Contact Us & Exercise Your Rights

To exercise your GDPR, CCPA, or general privacy rights, submit a deletion or data request directly to our privacy officer: