Salesforce Glossary

Salesforce's suite of autonomous AI agents designed to handle customer queries, process tasks, and execute workflows natively within the CRM without human intervention.

A strongly typed, object-oriented programming language that allows developers to execute flow and transaction control statements on the Salesforce platform server in conjunction with calls to the API.

Configure, Price, Quote. A sales tool that helps companies quickly and accurately generate quotes for orders by automating pricing, discounts, and product configurations.

A conversational AI assistant integrated into Salesforce that uses natural language to help users perform tasks, generate content, and summarize records.

Lightning Web Components. A modern UI framework built on web standards for creating fast, reusable, and responsive interfaces in Salesforce.

An integration platform (iPaaS) owned by Salesforce used to connect disparate systems, applications, and data sources via API-led connectivity.

A Service Cloud feature that routes work items (cases, chats, leads) to the most qualified and available support agents automatically.